Return and Refund Policy

At Nika Exports operating under the brand name Nika Collections, we value customer satisfaction and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

• Items are eligible for return if they meet the following criteria:
• The return request is made within 48 hours from the date of delivery.
• The item must be unused, unwashed, and in the same condition that you received it.
• The original tags, packaging, and receipt must be intact.

2. Non-returnable Items

• Certain items are exempt from being returned, including:
• Customized designer sarees.
• Sarees purchased on sale or during special promotions.
• Items that show signs of wear, damage, or alteration.

3. Return Process

• To initiate a return, please contact our customer service team at info@nikacollections.in with your order number and reason for return.
• Upon approval, we will provide return instructions and a shipping label.
• Please ensure the returned item is securely packaged to avoid damage during transit.
• The customer is responsible for shipping costs related to returns unless the product received was damaged or incorrect.

4. Refunds

• Once we receive the returned item, our quality assurance team will inspect it. If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the product was damaged or incorrect.
• If the refund is delayed, please check with your bank or payment provider, as it may take some time before the refund is officially posted.

5. Exchanges

• We offer exchanges for items that are defective, damaged, or incorrect. Please contact us within 48 hours of receiving your order to arrange an exchange.

6. Damaged or Incorrect Items

• In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with photos of the product and packaging.
• We will arrange for a replacement or a full refund, including shipping costs.

7. Contact Us

• For any questions related to returns, refunds, or exchanges, please reach out to our support team at info@nikacollections.in